I can't for the life of me see how CTT's and CTM's can merge. Two totally different skill sets. I wasn't a big fan of eliminating CTA's either. To this day, we take CTR's, CTT's, CTM's and CTN's to fill a good portion of our admin roles. As a prior "O-Brancher", the merge with IT somewhat made sense, though I wasn't a big fan of that either.